Describe a complaint that you made and you were satisfied with the result

2018年9月-12月雅思口语话题库新题高分范文抢先上线，无从下手的烤鸭们，你们可不要错过哦!

雅思口语话题之-Describe a complaint that you made and you were satisfied with the result.投诉并且收到满意的结果。

题目

Describe a complaint that you made and you were satisfied with the result

You should say:

When it happened

Who you complained to

What you complained about

And why you were satisfied with the result

参考范文

The complaint I am going to tell you happened a few months ago. Then I was in the middle of a financial crisis. I had to cut my budget on other aspects so that I could afford the textbooks that teachers required me to buy. After reviewing my bills, I found I had spent too much money on my cell phone. So I decided to degrade the package.

When I called the customer service of the operating company, the representative said that I could upgrade my package any time I wanted, but if I wanted to degrade it, I had to wait until next year. It was totally absurd. But no matter what I said, the staff insisted that this was the regulation and there was no room for negotiation. I called several times. Every representative gave the same answer.

I was enraged. I went to the website of the Ministry of Industry and Information Technology, which is a government body supervising all the mobile operating companies. I filled a form, explaining what happened in details and why I thought this was unfair. After I submitting it, the website said it would give me a reply in 7 working days.

In fact, it did not take that long. On the second day, the company’s customer service called. He said he was the manager of the relevant department and was sorry about the inconvenience his colleagues had caused. The package of my number was degraded immediately. I was satisfied with his attitude and the result.

Part 3 追加问题

What products or services do people in your country like to complain about?

Would you buy things in the shops which you have made complaints before?

Is it necessary for companies to set up customer service?

Do you think customers’ complaints will improve products or services?

Are there any disadvantages to set up customer service?

新航道雅思口语单项培训班，针对雅思口语薄弱，想要迅速提升的学员

课程内容：

1、雅思口语评分标准详解，口语考试介绍; 2、讲解当下口语机经中所有Part1话题，以及Part2/Part3话题; 3、part1&2&3高频话题强化练习，提升流利度 4、课后补充课上高频话题的衍生题目当做作用，让学生对同类话题举一反三。